Knowledge you can put to work.

The Quick Fix

1. 1

   Check skills.. Put trained employees in critical positions.

2. 2

   Assign support.. Give each newcomer one task and an experienced contact.

3. 3

   Brief and check.. Cover safety priorities; check back after 15 minutes.

The Quick Fix

1. 1

   Protect the shift.. Separate tasks temporarily and maintain essential coverage.

2. 2

   Hear both sides.. Meet privately to identify the actual disagreement.

3. 3

   Set boundaries.. Require professional cooperation and address unacceptable behavior.

All-Access fix

The three steps and the line to say are part of the member library.

Free fixes stay open to everyone. Membership is $79 a year.

All-Access fix

The three steps and the line to say are part of the member library.

Free fixes stay open to everyone. Membership is $79 a year.

All-Access fix

The three steps and the line to say are part of the member library.

Free fixes stay open to everyone. Membership is $79 a year.

The Quick Fix

1. 1

   Name the behavior.. Describe specific actions, not personality.

2. 2

   Separate performance.. Recognize results while addressing unacceptable conduct.

3. 3

   Set expectations.. Explain required changes and follow up.